Privacy Policy
At Bonhomme à lunettes Inc (“Bonhomme à lunette” “we” or “us”), we take the privacy of our customers (“you”) seriously. Our Privacy Policy explains how we collect, share and use your personal information. It covers personal information collected by Bonhomme à lunettes through the various means available to us, whether in person (at our points of service), on our website (bonhommealunettes.org) (the “Website”), by telephone or by any other means used when you communicate with us (“Means”). In order to comply with these requirements, our employees will receive training on Bill 25. Translated with DeepL.com (free version)
COLLECTION OF PERSONAL INFORMATION
We collect only the information we need to serve you better.
For the vast majority of our customers, this information can be summarized as follows:
- Name
- Address:
- Phone number
- Birth date
- Prescription
For some customers who wish to take advantage of various government programs, information collection may also include, depending on the program:
- Social security number
- File number
- IUC number
- Community membership number
This information is mainly collected at our various points of service. As we are not computerized, this personal information is compiled mainly during face-to-face meetings. Once the transaction is completed, your paper file is stored in a secure room at our main location at 160 Saint-Viateur East in Montreal.
Your personal data will be kept for a period of 5 years, as required by the Ordre des opticiens du Québec. We destroy data by shredding and erasing it from our electronic devices.
Some information may also be collected in the following ways:
- by phone
- by email
- when you browse our website
- when you interact with us on our social presences (Facebook, Instagram, YouTube, LinkedIn etc.)
SHARING PERSONAL INFORMATION
Some customer files are digitized, shared internally and kept until the eyewear is delivered, before being destroyed.
Apart from certain suppliers involved in the manufacture of your eyewear, we do not share your personal information with anyone else, unless we are obliged to do so by a competent authority or as part of legal proceedings.
PERSONAL INFORMATION PORTABILITY
When requesting a file transfer or prescription, it is our duty to verify the applicant's identity.
USE OF PERSONAL INFORMATION
Toutes vos informations recueillies sont accessibles en tout temps par tous les employés du Bonhomme à lunettes dans le but vous offrir le meilleur service possible. Il n’y a aucune utilisation pour fins de publicités, rappels ou de sollicitation.
PRIVACY POLICY UPDATE
We reserve the right to update our Privacy Policy at any time. Any changes will be posted on this page.
LINKS TO EXTERNAL WEBSITES
Our website contains links to other websites. These links mainly lead to the sites of our community partners. Please note that these sites may have privacy policies that differ from ours. We do not endorse the content or policies of our partners, so we cannot be held responsible for the treatment of personal information on these sites.
PERSONAL INFORMATION PROTECTION OFFICERS
If you have any questions about how we handle your personal information, please contact our Personal Information Protection Officers.
- Philippe Rochette (philippe@bonhommealunettes.org)
- Geneviève Méthot (info@bonhommealunettes.org)
You can also contact us by phone at 514-303-4315.
Le Bonhomme à lunettes has set up a Confidentiality Incident Register. In the event of an incident, the patient and the Commission d'accès à l'information will be notified.
To comply with Bill 25, we will produce an annual report every December.